Shipping Policy:

All Pre-Made Items Ship Within 1 Week. 

All Other Items Are Made To Order, And Will Ship In 2-3 Weeks

We take pride in ensuring our customers receive their purchased items in a timely manner. If a item is Pre-Made it will be disclosed clearly in the item description.

Note: All Pre-Made items ship and leave our facilities within 1 week but may not arrive within 1 week. Delivery/Arrival times may vary depending on location and carrier. National Orders will most likely arrive in 1 week. While International Orders will most likely take a longer duration until arrival.

If Your Order Contains Both Pre-Made & Pre-Order Items, Your Pre-Made Items Will Ship ASAP. While Your Pre-Order Items Will Ship At A Later Date Clearly Specified In The Item Description. (Expect multiple packages)

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at desertwindsonline@gmail.com or use our contact tab to create a message request. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at desertwindsonline@gmail.com.

Damages and Issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.